Meta has unveiled a new AI-powered customer support tool for businesses, aimed at improving response times and user satisfaction. The tool uses advanced natural language processing (NLP) to handle customer inquiries, resolve issues, and provide personalized support.
Early adopters of the tool have reported a 30% increase in efficiency, as well as significant cost savings. Meta plans to make this solution available for small and medium businesses, helping them compete with larger enterprises. This development underscores the growing integration of AI in customer service across industries.
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